Nyde

Orders & Payment 7

• I am new to Nyde, how do I place my first order?
• Can I track the status of my order?
• How can I use a discount code on my order?
• Can I change or cancel my order?
• Will I get an order confirmation?

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Shipping & Delivery 8

• How much does delivery cost?
• Where do you deliver? Can I have my items delivered overseas?
• What happens if I'm not in when you deliver?
• I’ve ordered several items, will they be delivered at the same time?
• How can I contact the delivery company?

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Returns 3

• Can I return my order?
• Do I have to pay for the collection of my return?
• What happens if my order arrives damaged or faulty?

Frequently Asked Questions 6

• I have no assembly instructions, can you help?
• Can you take away my older furniture?
• Do furniture items come flat packed?
• I’ve just ordered a product, what happens next?
• Can I order a fabric sample?

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Email & Account Preferences 4

• How do I change my personal details?
• Can I opt out of your mailing list?
• Do you have Live Chat?
• How do I reset my password?

Suppliers & Trade 2

• Do you offer trade accounts?
• I want to become a Nyde supplier, who do I contact?