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Orders & Payment
I am new to Nyde, how do I place my first order?
Can I track the status of my order?
How can I use a discount code on my order?
Can I change or cancel my order?
Will I get an order confirmation?
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Shipping & Delivery
How much does delivery cost?
Where do you deliver? Can I have my items delivered overseas?
What happens if I'm not in when you deliver?
I’ve ordered several items, will they be delivered at the same time?
How can I contact the delivery company?
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Can I return my order?
Do I have to pay for the collection of my return?
What happens if my order arrives damaged or faulty?
Frequently Asked Questions
I have no assembly instructions, can you help?
Can you take away my older furniture?
Do furniture items come flat packed?
I’ve just ordered a product, what happens next?
Can I order a fabric sample?
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Email & Account Preferences
How do I change my personal details?
Can I opt out of your mailing list?
Do you have Live Chat?
How do I reset my password?
Suppliers & Trade
Do you offer trade accounts?
I want to become a Nyde supplier, who do I contact?
Help Desk Software