Frequently Asked Questions

I have no assembly instructions, can you help?
If assembly instructions haven't arrived with your order, please get in contact with a member of our support team either using the chat below, or via t...
Sat, 2 Dec, 2017 at 2:25 PM
Can you take away my older furniture?
Unfortunately, at this time we are unable to take away your old furniture. This is something that we are looking at offering in the future. 
Sat, 2 Dec, 2017 at 2:25 PM
Do furniture items come flat packed?
In most cases, our products will come flat packed and require some element of assembly. Don't worry though, instructions will be provided. For cert...
Sat, 2 Dec, 2017 at 2:25 PM
I’ve just ordered a product, what happens next?
Upon placing your order, you will receive a confirmation email to let you know that we have processed your order correctly.   After the product has been a...
Sat, 2 Dec, 2017 at 2:26 PM
Can I order a fabric sample?
Of course. For most of our items we can arrange to have a sample delivered straight to your door at no charge. Just use our live chat, or give us a call and...
Sat, 2 Dec, 2017 at 2:26 PM
Can I view a product in a store?
We're an online store only. If there's an item that you're particularly interested in, get in contact with our support team and they may be a...
Thu, 16 Aug, 2018 at 10:58 AM